For home care providers in County Waterford: after-hours phone cover from Hettie, with your line answered every night and urgent and emergency calls reaching a person at minute 0.
Between 2016 and 2022 the 65+ population of County Waterford grew from 17,371 to 21,032, a rise of 21.1% that is close to the national rise of 22%. Older residents are now 16.5% of the county's 127,363 people. County Waterford is 20th of the 26 counties for growth in the 65+ population. 5,257 over-65s in County Waterford live on their own, 26.5% of those in private households and in line with the national 25.9%. The Gaeltacht areas of County Waterford (Rinn Ó gCuanach) are worth a mention: if your clients there speak Irish, raise it with us at the demo.
For HSE purposes the county belongs to HSE Dublin and South East and the Waterford, Wexford Integrated Health Area. The HSE Home Support Office for the county is Waterford, at Waterford Residential Care Centre, Johns Hill X91 XE86 (051 848 936). GP cover out of hours comes from Caredoc.
On the October 2026 lists, County Waterford shows 7 provider offices and 7 names. Those marked as HSE-approved include Dovida, Bluebird Care, Right at Home, Irish Home Care, Clannad Care, Rehab Group and Woodbrook Care. The acute hospitals on the HSE list that serve the county are University Hospital Waterford. For palliative care, see Waterford Hospice Movement (South East Palliative Care Centre) and Waterford Community Specialist Palliative Care Team.
Local pages cover 3 towns in County Waterford, from Waterford (60,079 people) to Dungarvan (10,081). An agency that serves several of them can use one after-hours number and one set of escalation rules for every branch.
Sources: CSO, age by county and city (FY006B); CSO, over-65s living alone (FY010B); HSE health regions; HSE hospital list; HSE home support listing, Waterford; Palliative care listing: Waterford Hospice Movement (South East Palliative Care Centre); Palliative care listing: Waterford Community Specialist Palliative Care Team; Out-of-hours GP co-op: Caredoc; provider counts from HSE: choosing an approved provider; HCCI Find Care Near Me (Hettie research, 14 to 15 October 2026, not an official register; the providers named have no relationship with Hettie). Checked 16 October 2026.
Each page pulls together the local figures for one settlement: older population, nearest hospitals, HSE office and out-of-hours GP cover.
Five modules across the care journey. Start with the after-hours line and add the rest when you are ready.
Every call to your office answered in your agency's name, with urgent and emergency calls put through to a person at minute 0.
€2 per active patient per month; up to 50 patients for €99 a month
Read more about After-hours CoverageNew clients, their families and your care team ready for a good first visit, before anyone knocks on the door.
Included in the During care package
Read more about Welcome CallsRegular check-ins with everyone on your books, so unhappiness reaches you while there is still time to put it right.
Included in the During care package
Read more about Patient SatisfactionTomorrow's visits confirmed and timing passed on in both directions, so clients know when their carer is coming.
Included in the During care package
Read more about Visit CoordinationCalls after a package ends or a hospital stay, to hear early when things start to slip.
€3 per active patient per month, 8 completed calls per patient included
Read more about Post-Discharge Follow-upNo setup fee, no contract, and a €99 Starter for agencies with up to 50 active patients. Full terms on the pricing page. Hospices have their own page: Hettie for hospices.
people aged 65 and over in County Waterford at Census 2022, up 21.1% on 2016
home care provider offices in County Waterford on Hettie's October 2026 list, from 7 names
people receiving HSE home support at the end of 2025
Also nationally: 5,286 people assessed for home support and waiting for a carer in May 2026, and 22% growth in people aged 65 and over between 2016 and 2022. Sources: HSE reply to PQ 5691/26, 6 Feb 2026; HSE reply to PQ 54735/26, 24 Jul 2026; CSO Census 2022, Population Changes; county figure calculated from CSO Census 2022, table FY006B; provider count from HSE: choosing an approved provider; HCCI Find Care Near Me.
Hettie belongs to the provider side. The offices commission the hours and you deliver them; nothing about referrals or commissioned hours changes when you use Hettie. You can reach the county's HSE Home Support Office, Waterford, at Waterford Residential Care Centre, Johns Hill X91 XE86, on 051 848 936 or 051 847 279 or 051 848 940; every call is written up, so you have a record for the HSE or HIQA, alongside the out-of-hours answering and the welcome and satisfaction calls.
The first voice a caller hears is Hettie, speaking in your agency's name and saying it is an automated assistant; calls at the information and attention levels are saved for your morning summary. Two levels never wait for the morning. An urgent call is put through live to your on-call nurse or manager, and for an emergency Hettie tells the caller to ring 112 or 999 and alerts your on-call team. Caredoc provides GP cover out of hours in County Waterford; Hettie gives no medical advice.
Yes. One after-hours number can cover every branch in the county, because Hettie follows the rota and branch rules you provide; this page links to 3 towns with local pages: Waterford, Tramore and Dungarvan. There is no setup fee and no contract, and After-hours Coverage is €2 per active patient per month, with a €99 Starter for agencies of up to 50 patients.
A short chat about how your service runs, and a walk through what Hettie would have picked up from your clients last week.
Request a demoFor home care providers and hospices in Ireland. Early access is open.
Hettie asks one question to clarify and no more. The nurse on call decides what happens next. The 112 and 999 line is fixed safety wording your agency approves.
I had a bit of a fall in the bathroom last night... My hip is a bit sore.
Good morning. Here's what happened since the office closed.
Answered by Hettie: 6 questions about visit times, 3 "is my carer still coming", 2 messages for the office. See all calls
Every call is transcribed and written up. Recordings are kept only where the client has consented and your service has turned recording on.
Example. Fictional agency and people.