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Ideas for care at home.

Practical guides on regulation, cover and every call in between.

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A care coordinator at a kitchen table in an Irish home reviewing papers beside a telephone, warm morning light
Regulation

What the Home Support Providers Act 2026 means for your agency's phone line

HIQA registration is coming for home support. Here is what the Act says, what is still open and how to prepare your phone line.

8 min read
A mobile phone glowing on a bedside table in a dark bedroom at night, a lamp and a notebook beside it
Operations

Home care after hours phone cover in Ireland: five ways to do it

Own rota, remote coordinator, answering service, AI voice or a mix. What each option does well, where it breaks and what to ask.

8 min read
A desk telephone and a notepad with a pen in a small agency office, soft daylight through a window
Operations

Missed calls in home care: where they come from and how to count them

A missed call is more than a ring that goes unanswered. Learn the five kinds, and count them in a week with the logs you already have.

8 min read
A clipboard with a checklist, a pen and a cup of tea on a wooden table in a bright Irish kitchen
Regulation

A plain-English checklist for the HIQA home support standards

The draft HIQA standards in plain English, with a checklist and the evidence an agency should be able to show for each one.

8 min read
A neat folder of documents and a laptop on a desk in a small community office, green plant in the background
Regulation

HSE home support authorisation scheme: what to have ready for the next round

The HSE buys home support through an authorisation scheme that reopens in rounds. Here is how it works and a readiness pack for next time.

8 min read
An older woman's hands holding a telephone at a window in a warm Irish living room, a sound wave idea in soft light
Technology

AI voice and GDPR: can it answer your care calls?

Health data, processor agreements, recording notices and the EU AI Act. What an Irish care provider must settle before an AI voice takes a call.

8 min read
A quiet living room at dusk with a lamp lit and a phone on a side table beside an armchair and a blanket
Families

Hospice out of hours: handling family calls overnight

Families ring hospice teams at night when they are most frightened. How to answer, record and escalate those calls without adding to the load on nurses.

8 min read
Three telephones of different kinds side by side on a calm table, a desk phone, a mobile and a headset
Technology

Answering service, on-call rota or AI voice agent: which suits your agency?

A criteria-led comparison of three ways to answer your agency's phone, including where each one is weaker than the others.

8 min read
A nurse in a plain tunic checking a mobile phone at a kitchen counter late in the evening, warm light
Workforce

How to write on-call escalation rules for falls, breathing and clients alone

Four levels, clear triggers, named owners and a chain that keeps going. A template for rules that protect clients and the people on call.

8 min read
A carer and an older man smiling over a cup of tea at a kitchen table in a bright Irish home
Families

Home care satisfaction survey: calls without more office workload

Five questions, a short script and a way to act on what you hear. How to run a home care satisfaction survey without burying your office.

7 min read

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