For home care providers in County Laois: after-hours phone cover from Hettie, with your line answered every night and urgent and emergency calls reaching a person at minute 0.
In County Laois, 11,978 of the 91,877 residents are 65 or over (13.0%), 24.7% more than in 2016, and the rise is 2.9 points above the national rise of 22%. Growth in the 65+ group ranks 7th of the 26 counties. 24.7% of people aged 65 and over in private households in County Laois live alone (2,835 people), in line with the national 25.9%.
For HSE purposes the county belongs to HSE Dublin and Midlands and the Midlands (Laois, Offaly, Longford, Westmeath) Integrated Health Area. The HSE Home Support Office for the county is Laois, at St Vincent's Community Nursing Unit, Mountmellick R32 HK85 (057 935 9575). When a client needs a doctor overnight, the co-op to call is MIDOC.
We found 3 home care provider offices in County Laois, run under 3 different names, among them the HSE-approved Bluebird Care, Caremark and Connected Health. The acute hospitals on the HSE list that serve the county are Midland Regional Hospital Portlaoise and Midland Regional Hospital Tullamore. Palliative care in the county is provided by Laois and Offaly Community Specialist Palliative Care Team.
The towns below run from Portlaoise, at 23,494 people, to Mountmellick, at 4,905. Clients in different parts of the county all ring the same number, and Hettie routes each call by the rules the agency chose.
Sources: CSO, age by county and city (FY006B); CSO, over-65s living alone (FY010B); HSE health regions; HSE hospital list; HSE home support listing, Laois; Palliative care listing: Laois and Offaly Community Specialist Palliative Care Team; Out-of-hours GP co-op: MIDOC; provider counts from HSE: choosing an approved provider; HCCI Find Care Near Me (Hettie research, 14 to 15 October 2026, not an official register; the providers named have no relationship with Hettie). Checked 16 October 2026.
Each page pulls together the local figures for one settlement: older population, nearest hospitals, HSE office and out-of-hours GP cover.
Five modules across the care journey. Start with the after-hours line and add the rest when you are ready.
Every call to your office answered in your agency's name, with urgent and emergency calls put through to a person at minute 0.
€2 per active patient per month; up to 50 patients for €99 a month
Read more about After-hours CoverageNew clients, their families and your care team ready for a good first visit, before anyone knocks on the door.
Included in the During care package
Read more about Welcome CallsRegular check-ins with everyone on your books, so unhappiness reaches you while there is still time to put it right.
Included in the During care package
Read more about Patient SatisfactionTomorrow's visits confirmed and timing passed on in both directions, so clients know when their carer is coming.
Included in the During care package
Read more about Visit CoordinationCalls after a package ends or a hospital stay, to hear early when things start to slip.
€3 per active patient per month, 8 completed calls per patient included
Read more about Post-Discharge Follow-upNo setup fee, no contract, and a €99 Starter for agencies with up to 50 active patients. Full terms on the pricing page. Hospices have their own page: Hettie for hospices.
people aged 65 and over in County Laois at Census 2022, up 24.7% on 2016
home care provider offices in County Laois on Hettie's October 2026 list, from 3 names
people receiving HSE home support at the end of 2025
Also nationally: 5,286 people assessed for home support and waiting for a carer in May 2026, and 22% growth in people aged 65 and over between 2016 and 2022. Sources: HSE reply to PQ 5691/26, 6 Feb 2026; HSE reply to PQ 54735/26, 24 Jul 2026; CSO Census 2022, Population Changes; county figure calculated from CSO Census 2022, table FY006B; provider count from HSE: choosing an approved provider; HCCI Find Care Near Me.
Hettie works for the provider. The HSE offices approve and commission home support hours, and your agency delivers them; the offices keep sending referrals to you in the usual way, and Hettie sits outside that process. In County Laois the HSE Home Support Office is Laois: St Vincent's Community Nursing Unit, Mountmellick R32 HK85, telephone 057 935 9575 or 057 935 9576 or 057 935 9578; every call is written up, so you have a record for the HSE or HIQA, alongside the out-of-hours answering and the welcome and satisfaction calls.
Hettie picks up in your agency's name and tells the caller at once that it is an automated assistant; calls at the information and attention levels are saved for your morning summary. At minute 0 an urgent call is transferred live to your on-call nurse or manager. In an emergency Hettie tells the caller to ring 112 or 999 and alerts your on-call team at the same moment. The GP out-of-hours service for County Laois is MIDOC; clinical questions go to a person, because Hettie does not give medical advice.
Yes. A multi-branch agency in the county can run one line, with each branch keeping its own rota and escalation rules; three towns in County Laois have local pages linked from here: Portlaoise, Portarlington and Mountmellick. Every county pays the same: €2 per active patient per month for After-hours Coverage, €99 a month for up to 50 patients, and no setup fee or contract.
A short chat about how your service runs, and a walk through what Hettie would have picked up from your clients last week.
Request a demoFor home care providers and hospices in Ireland. Early access is open.
Hettie asks one question to clarify and no more. The nurse on call decides what happens next. The 112 and 999 line is fixed safety wording your agency approves.
I had a bit of a fall in the bathroom last night... My hip is a bit sore.
Good morning. Here's what happened since the office closed.
Answered by Hettie: 6 questions about visit times, 3 "is my carer still coming", 2 messages for the office. See all calls
Every call is transcribed and written up. Recordings are kept only where the client has consented and your service has turned recording on.
Example. Fictional agency and people.